"We know the way to do things right."
SOLUTIONS THAT TRANSCEND BORDERS
In a dynamic and highly competitive business environment, the ability to respond with agility, quality, and scalability is essential.
At OPSCON, we have a robust network of strategic suppliers around the world, allowing us to deliver the solutions your company needs, regardless of the size of the challenge or the client’s location.
Expert Services That Meet Your Needs
Welcome to the leading company on the market! Our success is driven by the highest quality customer service. Our platform integrates contact center, call center, technical support, customer service, and virtual assistance services, supported by cutting-edge technology and a highly trained bilingual team.
Our Services
01
Call center
Professional phone call management:
• Inbound: customer service, order taking, support.
• Outbound: sales campaigns, surveys, reminders. Ideal for companies that need direct, fast, and personalized interaction over the phone.
02
Contact Center
Omnichannel platform to manage communications through:
• Phone, live chat, email, socialmedia, WhatsApp.
• CRM integration and process automation. We provide a modern, efficient, and centralized experience to the end customer.
03
Customer service
Personalized attention to resolve questions, requests, or complaints:
• Friendly, efficient,
and user-centered interaction.
• Increases customer satisfaction and loyalty.
• Adaptable to
multiple sectors: healthcare, retail, technology, among others.
04
Technical Support
Specialized assistance to resolve technical issues:
• Remote diagnostics, stepby-step guides, incident resolution.
• Staff trained in software, hardware, or
digital services.
• Available in different levels (L1, L2).
05
Virtual Assistant
Remote, multi-channel resource for administrative or customer service tasks:
• Schedule management, appointment confirmation, data entry, emails.
• Ideal for startups, independent professionals, or companies that require
ongoing support.
• Available in English and Spanish.
06
Connectivity and Technology Tailored to You
Personalized attention to resolve questions, requests, or complaints:
• Friendly, efficient,
and user-centered interaction.
• Increases customer satisfaction and loyalty.
• Adaptable to
multiple sectors: healthcare, retail, technology, among others.
About Us
SOLUTIONS THAT TRANSCEND BORDERS
In a dynamic and highly competitive business environment, the
ability to respond with agility, quality, and scalability is essential.
At OPSCON, we have a robust network of strategic suppliers around the world, allowing us to deliver the solutions your company needs, regardless of the size of the challenge or the client’s location. Our platform integrates contact center, call center, technical support, customer service, and virtual assistance services, supported by cutting-edge technology and a highly trained bilingual team.
Company Story & Experience
Employees
Years
Projects
M Capitals
Our Team
At OPSCON, our strength lies in our people. Our diverse and highly skilled team brings together deep industry expertise, bilingual communication capabilities, and a shared commitment to excellence.
Doris More
Leonard Camper
Tumin Tumo
Testimonials
Read what my clients say about our level service and the success that they have achived
We needed a partner who could scale fast and maintain high service standards. OPSCON exceeded expectations — especially during our busiest season. Highly recommended.
Their technical support team quickly integrated with our systems and started resolving customer issues with minimal training. It felt like they’d been part of our company for years.
OPSCON has transformed the way we handle customer support. Their bilingual team is responsive, professional, and consistently delivers a great experience for our users.
What sets OPSCON apart is their commitment to quality and communication. From day one, they’ve been proactive, reliable, and easy to work with.
What We Offer
Business Elementor Template Kit for WordPress
Data Analytic
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ROI Calculation
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Risk Management
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Plant Relocation
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Business Plan
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Financial Projections
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request a callback
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